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Dealing with Conflict and Confrontation

Dealing with conflict and confrontation is one of the most important skills you can learn.

Most of us have a certain dread of confrontation-we fear being cheated; we’re scared of letting others know what we really think and feel for fear they’ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.


  • To accept human differences as inevitable
  • To help you lose your fear of conflict
  • To teach you maneuvers people use to get what they want so that you can protect yourself
  • To present alternatives to the fight/flight behaviors most of us currently use in confrontations.
  • To learn to problem solve instead wanting to get even


  • Introduction
  • LESSON 1: Analyzing Conflicts 
  • LESSON 2:Non-Confrontational Conflict-Resolution Strategies and Their Effects
  • LESSON 3: Contending 
  • LESSON 4: Escalation 
  • LESSON 5: Problem Solving

Please refer to the state/regulatory requirements page in the course catalog to see if this class meets your states regulatory requirements.

This course has been approved for 3 hours.

The final exam must be passed with a minimum of 70% to pass the course.  Upon successful completion of this course you will be able to print your certificate online.