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Business Skills- Dealing with Difficult People  

Dealing with conflict and confrontation is one of the most important skills you can learn.

Most of us have a certain dread of confrontation-we fear being cheated; we’re scared of letting others know what we really think and feel for fear they’ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.

  • Understand the different motivations that make people “difficult”
  • Recognize their options in dealing with difficult people
  • Employ techniques to make the most of dealing with difficult people
  • Communicate with difficult people using different techniques
  • Deal with special problems regarding difficult people

  • Introduction
  • LESSON 1: Overview
  • LESSON 2: Styles
  • LESSON 3: Communication Skills
  • LESSON 4: Identification and Tactics
  • LESSON 5: Revenge of the Difficult People
  • LESSON 6: Special Problems with Difficult People

Please see the state/regulatory requirement from the course catalog page.  This course has been approved for two hours, and requires no prerequisites.

Additionally the final exam must be passed with a 70% to pass the course.

Upon successful completion of this course you will be able to print your certificate online.